LimoAmerica Help Center

How do ETAs work?

Before a trip starts, your app provides an ETA for when your driver should arrive at your pickup location.

After your trip starts, your app provides an ETA for when you should arrive at your destination.

Please note that ETA times are estimates and not guaranteed. A variety of external factors like heavy traffic or road construction can impact travel time.

Before you request a ride, your app displays a time in the black SET PICKUP LOCATION bar. This time estimates how long nearby drivers should take to arrive at your pickup location. 

Using the slider at the bottom of your screen, you can view the ETA for each vehicle option available in your city.

After a trip starts, your app will continually update the ETA for your destination.
Rating a driver
Ratings allow us to ensure a great experience for both riders and drivers. We take ratings very seriously; consistent with our Community Guidelines, drivers with low ratings may lose access to the LimoAmerican app.
 
RATE YOUR DRIVER
At the end of each trip, you'll be able to rate your driver from 1 to 5 stars. You can also provide this rating at the bottom of your receipt.
 
Note: A driver's overall rating is an average of his or her last 500 completed trips. They'll never see the specific rating you give.
 
Your rating should reflect the quality of service you think was provided by that particular driver. 
 
UNDERSTANDING RATINGS
Having trouble choosing a rating for your driver? Here are a few tips:
-5 stars means there were no issues on the trip 
-If we see a 1-Star rating, it typically means that there is a serious problem with a driver
 
PROVIDING FEEDBACK 
If you select a rating lower than 5, we'll ask you to provide anonymous feedback to your driver about what could be improved. If the reason you selected a rating lower than 5 is not available, you can select "Other."